FAQ

Will you share my personal information with anyone else?

Your privacy is extremely important to us. We take every step to ensure this remains a priority. The Nourishing Hub is the sole owner of the information collected on this site and will not be shared externally.

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Will my transactions be secure?

This site uses an SSL server with industry standard 128 bit encryption. This means that credit card numbers are encrypted once you enter them and only decrypted after they reach our server. They are not held in clear text in any website. Your payment is processed straight away (in real time), which means that no information is stored by us.

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What is your Refund Policy?

At the Nourishing Hub, we are committed to providing the best health products and customer support. We offer a 7 day, 100% money back guarantee if you are not satisfied with your purchase. Just contact us within 7 days of receipt of the item to arrange the return of your product. Product must be returned in as-new condition and in its original packaging. If an item has been damaged, is faulty or incorrectly shipped, you will receive a full refund, and we will cover the cost of return shipping (refund will be given once we have received the returned item). If...

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What happens when products are out of stock?

All items are subject to availability. If the goods ordered are unavailable, we will contact you by phone or email and give you the choice from the following: Substitution of another item of equal value Waiting for new stock for your order to be completed Removal of the out of stock item from your order and recalculation of the total cost of the order Sending your order in two parts – extra postage charges will apply. If you order a product that is not yet in stock, but is available for advance purchase, your order will be held until all...

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What is your payment policy?

There is a minimum order of $10 to comply with payment processing restrictions. We are happy to accept Visa, MasterCard and Paypal. All prices are in Australian dollars, and products are shipped from our office.

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Do you send orders Internationally?

Currently we only accept orders from within Australia, but please keep checking back as we are looking to expand our postal service in the near future. If you are interested in having your orders shipped internationally we can discuss options and prices.  Please email us on info@nourishinghub.com.au

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What is your delivery policy?

We will send you regular order updates by email to let you know when your payment has been processed, when your item is ready to ship, and when it has been shipped. Please note: it is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately should an order be lost in transit, damaged or incorrect. We may not send replacement items immediately, replacement items will be dispatched according to our discretion following our investigations. We do not accept liability for any loss or damage arising from items lost, stolen or damaged...

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How much will delivery cost?

We have a flat rate shipping fee of $7.95 for orders up to 5kgs and Free Shipping for all orders over $100 All orders over 5kg will be charged at $12.95 within Australia

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How long will it take for my order to reach me?

We aim to process and distribute your order within 48 hours (usually it will be sent out within 24 hours). All of our orders should take between 2 and 5 days to arrive, depending on location.

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