What happens when products are out of stock? September 16 2014 by Simone Denny

All items are subject to availability. If the goods ordered are unavailable, we will contact you by phone or email and give you the choice from the following:

  1. Substitution of another item of equal value
  2. Waiting for new stock for your order to be completed
  3. Removal of the out of stock item from your order and recalculation of the total cost of the order
  4. Sending your order in two parts – extra postage charges will apply.

If you order a product that is not yet in stock, but is available for advance purchase, your order will be held until all items are available. If you would like to pay for immediate shipping of the in stock items please let us know in the comment field when you place your order. Items out of stock without a known delivery date are not available for purchase, but if you like we can notify you when they are available. Just use the 'contact us' button to send us a quick email and we will let you know when they are in stock again.