Terms

We want you to have a pleasant shopping experience at the Nourishing Hub. Please familiarise yourself with our terms of service before using this site. These terms will apply to the use of the website and purchases of items from our store, whether by telephone or online. Your use of this site signifies your acceptance of these conditions.  If you have any queries or issues, do not hesitate to contact us.

Payment Options

All prices are in Australian dollars.
We accept the following payment options
 - Credit Cards: Visa and MasterCard
 - PayPal

Secure Transactions

This site uses an SSL server with a 128 bit encryption. This means that credit card numbers are encrypted once you enter them and only decrypted after they reach our server. They are not held in clear text in any website. Your payment is processed straight away (in real time), which means that no information is stored.

Privacy Policy

Your privacy is important to us. We take every step to ensure this remains a priority.
The Nourishing Hub is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement.

Web Server Logs and Traffic Analysis

We use IP addresses to administer the site, track page views and the click-through activity of links, and gather broad information for internal use. IP addresses are not linked to personally identifiable information.

Email Addresses

If you choose to supply us with your email address it will be stored for purposes of supplying you with requested information, improving our content, notifying you of updates to the web page and information such as newsletters. You may choose to be removed from our mailing list at any time by following instructions at the bottom of all automated correspondence or by notifying us using the "contact us" button in the top left corner of the website.

Links to other sites

This site contains links to other sites. The Nourishing Hub is not responsible for the privacy policies or the content of such web sites. Please check with those sites to determine their privacy policy.

Payment Processing

No credit card number is stored in the system. The credit card details will be passed to the payment gateway as soon as it has been collected.
We may in certain circumstances share your data with third parties such as financial bodies and credit card companies for the sole purpose of processing the transaction or other matter relating to your purchase.

We will not be liable for any disclosure of your personal information to any third party not authorised under this agreement, and which may have been gained by means beyond our control.

By using this web site, you agree to the above policy. Any changes to this policy will be published here for your reference.

Shipping Policy

At the Nourishing Hub, we strive to send every order within one working day of the order being placed. * In the case of weekends and/or public holidays we ship on the first available business day.

There is a minimum order of $10 to comply with payment processing restrictions. We are happy to accept Visa, MasterCard and Paypal. All prices are in Australian currency, and products are shipped from our office QLD.

Availability

All items are subject to availability. If the goods ordered are unavailable, we will contact you by phone or email and give you the choice from the following:

  1. Substitution of another item of equal value
  2. Waiting for new stock for your order to be shipped
  3. Removal of the out of stock item from your order and recalculation of the total cost of the order
  4. Sending your order in two parts – extra postage charges will apply

If you order a product that is not yet in stock, but is available for advance purchase, your order will be held until all items are available. If you would like to pay for immediate shipping of the in stock items please let us know in the comment field when you place your order. Items out of stock without a known delivery date are not available for purchase, but if you'd like we can notify you when they are available. Just use the contact us to send us a quick email and we will let you know when they are in stock again.

We want to ensure that all steps of your order are more than satisfactory, and will send you regular order updates by email to let you know when your payment has been processed, when your item is ready to ship, and when it has been shipped.

Please Note:

It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following our investigations. Title to, and risk of loss or damage to the goods passes to you upon dispatch.

We do not accept liability for any loss or damage arising from items lost, stolen or damaged after it has left our office.

We will not be held liable for any loss or damage resulting from late delivery.
If at any time you have questions about your order, please feel free to respond to any order email, or call us on 02 8957 4345 We are always happy to help.

International Orders

We only accept orders from within Australia at this stage, but please keep checking back as we are looking to expand our postal service in the near future.

Refund Policy

At the Nourishing Hub, we are committed to providing the best health products and customer support. We offer a 30 day, 100% money back guarantee if you are not satisfied with your purchase. Just contact us within 30 days to arrange the return of your product. Product must be returned clean, in as new condition and in its original packaging. 
If an item has been damaged, is faulty or incorrectly shipped, you will receive a full refund, and we will cover the cost of return shipping (refund will be given once we have received the item). If you would prefer a replacement item, this will be shipped as soon as we receive the original item.

For all other returns you will receive a refund for the cost of the product only and will have to cover the cost of return shipping.

Please email or call us for prior approval before returning any item. No returns accepted without prior approval. Any money owing to you will be sent within 7 days of product return.

We really want you to be happy with your purchase, so please feel free to contact us with any questions or queries you have.

Copyright

Unless expressly indicated to the contrary, the Nourishing Hub owns all copyright in all texts, graphics and layouts ("Material") on this website. Except as indicated below, or as permitted under the Copyright Act 1968 (Cth) or applicable laws, you must not copy, modify, transmit or distribute any Material on this website. You acknowledge that you do not acquire any ownership rights by downloading Material from this website.

Customer Account Obligations

In relation to the use of this site, you agree to the following terms:

You agree to provide true, accurate, current and complete information about yourself as prompted by the registration of your details.

Should your circumstances change you will maintain and update this registration information to keep it true, current, accurate and complete.

If you provide any information that is inaccurate, untrue, not current or complete or we suspect that information is misleading in any way we may suspend or terminate your registration and refuse any and all current and future use of this site. We reserve the right to cancel your order at any time.

You “the customer” are responsible for keeping your password and registration confidential and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security.

The Nourishing Hub considers your registration information completely confidential and private. This information is kept on a secure server to protect it from third parties. We use the information for limited purposes such as processing orders, gathering statistical information to improve our site and services to you, administering our site and to notify you of products or special offers from time to time.

Reviews, Comments and Communications

Visitors to our website may post reviews, blog comments and other content;  and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. The Nourishing Hub reserves the right (but not the obligation) to remove or edit such content, but does not officially review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant the Nourishing Hub and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub- licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. The Nourishing Hub takes no responsibility and assumes no liability for any content posted by you or any third party.

Third Parties

Through this website you are able to link to other websites which are not under the control of the Nourishing Hub. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply that we recommend or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, the Nourishing Hub takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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